Can you elaborate?
The game mechanics they designed (HC & TOE aspects) eroded player freedom and reduced the game to everyone fight in a box. This in turn took the squads, leadership personas, variance in gameplay options and the majority of what people found to be fun in the game away with it. When you add years of those mechanics never being changed, poor dev choices with the little resources they had and a complete lack of understanding their own product, you get to call yourself an mmopg that has 100 people on the server during peak these days.
While the product and resources were never going to get blizzard type subscriber numbers, it certainly had the potential to have 10x the people playing it today had it chosen some different paths. They spent their last big dev effort years ago on making a cod version of the game called rapid assault. That was a complete flop to say the least and completely showed how disconnected they are from ever developing a game people would want to play. COD type players do not want to play with shit lag/those graphics and ww2 online players didnt want some sand box sim. Who's buying that pos? Anyway, the game was great long ago and most likely will never be salvaged until someone comes along and tries again